Delivery Policy

1. Digital delivery only

There is no physical shipment, no courier and no shipping charge. Nothing is posted to an address, and we do not send your codes by email. You need an account with a verified email address to buy, and your codes are delivered to that account.

2. When your codes arrive

Barcode numbers. When Razorpay confirms your payment, your numbers are issued to your order and appear under My Barcodes in your account, normally straight away.

ITF-14 carton codes. ITF-14 carton codes — free with every EAN-13 you buy from us, made from your own EAN-13 as GS1's rules require. They are not part of an order: you make them yourself, at any time, from an EAN-13 under My Barcodes, and each one can be downloaded straight away.

Sometimes an order needs a manual check first: for example, when the payment confirmation reaches us late, when the amount paid does not match the order, or when we need to add more numbers to our stock. Your order then shows that the payment has been received and the codes are being prepared or reviewed, and we complete it by hand.

QR codes. A QR code is generated from the content it should hold. The page for entering that content is not yet available on the website, so QR codes cannot yet be delivered through your account. Please contact us before you buy a QR pack.

Time limit. If the codes you paid for are not in your account within 3 business days of your payment being confirmed, you can choose a full refund for them instead of waiting. Our Refund & Cancellation Policy explains how refunds are paid.

3. What you receive

My Barcodes lists your paid orders, with a preview of the first code and the first ten numbers (you can show them all), and a link to the carton codes of each EAN-13. Download all gives you one ZIP file for the order containing:

• for each barcode number, an SVG image and a PNG image of the bars;
• for each carton code you have made from the order's EAN-13 numbers, an SVG image and a PNG image under barcodes/ITF14/;
• codes.csv, a list of the numbers with their barcode type (a carton code's line also gives its EAN-13, its indicator and your pack note).

The EAN-13, UPC-A and ISBN-13 images show the bars only. They do not include the printed digits under the bars or the blank margin (quiet zone) a label needs, and ISBN-13 images are drawn as EAN-13 bars without an ISBN text line. A carton-code (ITF-14) image includes a bearer-bar frame and the blank margins, but not the printed digits. The PNG is 90 pixels high at 96 dpi and 285 pixels wide (about 75 × 24 mm at 100 %) for EAN-13, UPC-A and ISBN-13; an ITF-14 carton-code PNG is 1800 pixels wide and 489 pixels high at 300 dpi (152.4 × 41.4 mm), GS1's full size for an ITF-14, including its bearer-bar frame and blank margins; the EAN-13, UPC-A and ISBN-13 SVGs can be scaled. An ITF-14 carton-code image, PNG or SVG, is drawn at GS1's full size: narrow bars 1.016 mm wide, wide bars 2.5 times as wide, bars 31.75 mm tall, a 4.8 mm bearer-bar frame and blank margins of 10 narrow bars. Print it at that size. To make it smaller, reduce its width only, never its height, and keep the frame as thick; on corrugated board, do not go below 62.5 % of its width. Add what is missing when you prepare your label, and test-scan a printed sample before a full print run.

The invoice for a paid order can be downloaded from My Orders.

4. Keeping access to your codes

Your codes stay in your account and you can download them again at any time; each download is made fresh from our record. Keep your login details safe, because anyone who can log in to your account can download your codes. If an order is refunded, its codes are removed from My Barcodes.

5. If something goes wrong

If you have paid and cannot see your codes, first check My Barcodes. If they are not there, email contact@purchasebarcode.com with your order number, or call or WhatsApp +91 9259888885 (Mon–Sat, 10:00–19:00 IST). We acknowledge an emailed request within 48 hours.